Local deliveries will come on our van, Royal Mail or national courier if you live further away. If you require your order to arrive quicker than this or on a specific day, for instance if it is for a gift for a special occasion, then this can be arranged by simply contacting us by phone or email. Some additional charges may apply.
Worldwide / International Delivery
Should you wish to ship any items internationally (outside of the UK mainland), then please contact us by phone or email.
Additional postage charges will apply and the buyer will also be responsible for any relevant import duty charges applied by customs in the receiving country. We will only charge the actual price of shipping once we calculate the weight and dimensions of the package along with its intended destination. We use reputable couriers and the shipping costs are reasonable.
If you are not entirely happy with your purchase we offer a full returns policy. Contact us within 7 days and return your items within 14 days. Please note you will be responsible for any return delivery charges. We recommend you use a reputable company and ensure the items are insured and signed for. Please ensure you package the items carefully to prevent any damage in transit.
A refund will be issued within 3 days of the item being returned although your bank may take longer to credit it to your account. Returned items must be in the original condition in which you received them and we reserve the right to withhold part of the refund if cleaning or repair is required.
If you receive a product and simply wish to change your mind and swap it for something else, that’s fine. You will be refunded/charged any difference in the price of the newer item and we will dispatch the exchange item, only once we have received the original item back in good condition. You will be responsible for any return costs unless the items faulty or damaged. The majority of our UK postage costs are roughly £10 or under.